Start with support
If access is not working, contact support before opening a refund request. Include the email used at checkout, the device, the player, and the exact error on screen.
We will first check for a setup issue, an incorrect login detail, a device compatibility problem, or a service interruption. This is usually the fastest route to a working solution.
Refund and replacement review
Refund and replacement decisions follow the terms shown at checkout and the consumer rights that apply in your country. We do not promise an automatic refund for every request.
If you were charged twice, received the wrong plan, or did not receive the access details, tell us as soon as possible so we can review the order and payment record.
What to include
A useful request includes your order or payment reference, the email used for purchase, the plan, and a short description of what happened. Do not send your password or publish your IPTV key in a message.
Contact
Use the support form for the quickest review. Keep your confirmation email available while we investigate the request.
Need a review?
Send the details through our support form.